dc99's Privacy Policy

When you open an account with dc99, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (only those aged 21 or above may register)
• Email address
• Mobile number
• Preferred username and password
• Country of residence

To ensure secure service and prevent fraud, we may request the following identity-related information:

• National ID (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (where applicable)

This information is used solely for the identity verification process and is kept strictly confidential.

The following information may be collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Time and duration of website visits
• Which pages were visited
• Cookie and similar tracking data
• Log file data

dc99 uses collected information for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide gaming, betting, and other platform features.
• Transaction processing: To complete deposit and withdrawal requests.
• Communication: To send important notices, account updates, and promotional information.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Age verification: To ensure only those aged 21 or above are using the platform.
• Service improvement: To review user experience and further improve the platform.
• Legal compliance: To carry out reporting and record-keeping in accordance with applicable laws and regulations.
• Responsible gaming: To monitor users' gaming patterns and provide support where needed.

You may opt out of receiving our promotional emails and notifications at any time during registration or afterwards. However, important account-related information (such as security alerts or transaction confirmations) will always be sent.

dc99 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

Our payment processing partners (bKash, Nagad, Rocket, Upay) and game providers receive access to the minimum information necessary to deliver their services. These partners are contractually bound to uphold our privacy standards.

If disclosure of information is legally required pursuant to a court order, legal process, or valid request from a government authority, we may provide information in compliance with applicable law.

Information may be shared with relevant authorities as necessary for fraud detection, prevention of money laundering, or protection of platform security.

Cookies are small text files stored on your device. dc99 uses the following types of cookies:

• Essential cookies: Required for the basic functionality of the platform. Keeps your session active while you are logged in. These cookies cannot be disabled.
• Functionality cookies: Remember your preferences (such as language settings) and provide a personalized experience.
• Analytics cookies: Collect statistics to understand how users interact with the platform. This data is processed in aggregate and anonymized form.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

dc99 retains your personal information for as long as it is necessary for service delivery, fulfilling legal obligations, and resolving disputes.

• Active account data: Retained for the entire duration that the account remains active.
• Transaction records: Retained for a specified period in accordance with financial regulatory requirements.
• After account closure: Some information may be retained for a further specified period for legal and regulatory reasons.
• Anonymized data: Data from which personal identifiers have been removed may be retained for a longer period for analytical purposes.

Your information is stored on our secure servers and can only be accessed by authorized staff.

As a registered user of dc99, you have the following rights:

dc99's services are intended only for those aged 21 or above. We do not knowingly collect personal information from any minor.

Age is verified during the registration process and additional documents may be requested in suspicious cases. If we discover that a minor has created an account using false information, we will immediately close that account and delete all associated information.

If you believe a minor is accessing our platform, please inform us immediately.

dc99 supports the payment methods commonly used in Bangladesh — bKash, Nagad, Rocket, and Upay. When processing transactions through these methods, we use only the minimum information necessary to complete the transaction.

• Minimum deposit & withdrawal: ৳500
• Withdrawals are usually processed within 1 hour
• All financial transactions are handled through encrypted channels
• We never store your mobile banking PIN or password

We follow the highest industry standards to protect payment information, and suspicious transactions are monitored automatically.

dc99 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on our platform
• The "Last Updated" date at the top of this page will be changed

If you continue using our services after an update, you will be considered to have agreed to the revised policy. We therefore recommend reviewing this page regularly.

This privacy policy applies to the dc99 platform only. Third-party services or game providers associated with us may have their own privacy policies, for which we are not responsible.